Frequently Asked Questions
Everything you need to know about your PH5 shopping experience.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options such as Klarna and Affirm.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
How do I know which size to order?
Each product page features a detailed size guide and fit recommendations. If you are between sizes, we generally recommend sizing up for a more comfortable fit.